Refund policy

Refund & Return Policy

Effective Date: June 26, 2026

At Nisarg Organic Farm, customer satisfaction is important to us. As we deal with natural, organic, herbal, and consumable wellness products, we maintain strict quality and hygiene standards. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

We accept return requests only if you notify us within 24 hours of receiving your order.

Requests received after 24 hours from the delivery time will not be eligible for return, replacement, or refund.

2. Conditions for Returns

To be eligible for a return, the product must:

  • Be unused and unopened.

  • Be in its original packaging.

  • Include all original labels, seals, and accessories (if applicable).

  • Be in the same condition as received.

  • Be accompanied by proof of purchase or order confirmation.

We reserve the right to inspect the returned product before approving any refund or replacement.

3. Non-Returnable Items

For safety, hygiene, and quality reasons, the following items cannot be returned unless they are damaged, defective, or incorrectly delivered:

  • Opened or used products.

  • Herbal powders or supplements with broken seals.

  • Products damaged due to improper handling after delivery.

  • Products purchased during clearance or promotional sales (unless received damaged or incorrect).

  • Gift cards or promotional items.

4. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product,

  • A defective product,

  • An incorrect item, or

  • A product with missing contents,

please contact us within 24 hours of delivery.

To help us process your request quickly, kindly provide:

  • Your Order Number.

  • Clear photographs of the product.

  • Photographs of the outer packaging.

  • A brief description of the issue.

Failure to report the issue within 24 hours may result in the request being declined.

5. Return Approval

All return requests are subject to verification and approval by Nisarg Organic Farm.

Approval of a return request does not guarantee a refund until the returned product has been received and inspected.

6. Return Shipping

If the return is due to:

  • A damaged product,

  • An incorrect product sent by us, or

  • A manufacturing defect,

we will bear the return shipping cost where applicable.

If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.

7. Refunds

Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping charges, COD fees, and other applicable service charges are non-refundable unless the return is due to our error.

8. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. In such cases, the Return Policy will apply.

9. Exchange Policy

Product exchanges are offered only in the following situations:

  • Wrong product received.

  • Product received in damaged condition.

  • Manufacturing defect.

Exchange requests must also be reported within 24 hours of delivery.

10. Refusal of Returns

We reserve the right to refuse returns if:

  • The return request is made after 24 hours of delivery.

  • The product has been opened, used, or tampered with.

  • The product is returned without its original packaging.

  • The product is damaged due to misuse or improper storage by the customer.

11. Contact Us

For any refund, replacement, or return requests, please contact our customer support team within 24 hours of receiving your order.

Please include your:

  • Order Number

  • Name

  • Contact Number

  • Reason for Return

  • Supporting photographs (if applicable)

Our team will review your request and respond as quickly as possible.

Thank you for choosing Nisarg Organic Farm.