Shipping policy

Shipping Policy

Effective Date: June 26, 2026

At Nisarg Organic Farm, we are committed to delivering your natural and organic wellness products safely and efficiently. Please read our Shipping Policy to understand how we process and deliver your orders.

1. Order Processing

  • Orders are processed within 1–2 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, festivals, or promotional events, order processing may take slightly longer.

2. Shipping Coverage

We currently ship to:

  • All serviceable locations across India

  • Selected international destinations

If your location is not serviceable, we will notify you as soon as possible and issue a refund if payment has already been made.

3. Estimated Delivery Time

Estimated delivery times are:

Within India

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

International Orders

Delivery generally takes 7–21 business days, depending on the destination country, customs clearance, and local courier services.

Please note that these are estimated delivery times and are not guaranteed.

4. Shipping Charges

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Package weight and dimensions

  • Shipping method selected

Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation via email, SMS, or WhatsApp (where available) containing your tracking details.

You can use the tracking number to monitor the status of your shipment.

6. Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order.

If delivery cannot be completed due to:

  • Incorrect or incomplete address

  • Recipient unavailable

  • Refusal to accept delivery

the shipment may be returned to us. Additional shipping charges may apply for reshipping the order.

7. Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Nisarg Organic Farm is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.

8. Delayed Shipments

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Natural disasters

  • Public holidays

  • Transportation disruptions

  • Customs inspections (for international shipments)

  • Government regulations

  • Courier service delays

We appreciate your patience and understanding in such situations.

9. Damaged or Lost Shipments

If your order arrives damaged or appears to have been tampered with, please contact us within 24 hours of delivery with:

  • Your Order Number

  • Photographs of the product

  • Photographs of the outer packaging

  • A description of the issue

If a shipment is confirmed as lost in transit by the courier partner, we will work with the courier to resolve the issue and provide an appropriate solution, which may include a replacement or refund at our discretion.

10. International Shipping

For international orders:

  • Delivery times may vary depending on customs clearance.

  • Import duties, customs fees, taxes, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

  • We are not responsible for delays caused by customs authorities.

11. Order Acceptance

Please inspect your package at the time of delivery.

If the package appears damaged or tampered with, we recommend refusing delivery (where possible) and contacting us immediately.

12. Changes to Shipping Policy

We reserve the right to modify this Shipping Policy at any time without prior notice.

Any updates will be posted on this page with the revised effective date.

13. Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team through the contact details provided on our website.

Please include your:

  • Order Number

  • Full Name

  • Contact Number

  • Shipping Address

Website:
https://nisargorganicfarm.com

Thank you for shopping with Nisarg Organic Farm.